Privacy at Fastpay

Information you provide

Registration and KYC require information that identifies you and connects you with your account. This can include your name, date of birth, home address and e-mail address. We may ask for an identity document, proof of address and proof that you own or control the payment method used.

Where required, we may also request evidence about your source of funds or source of wealth, further documents, or an explanation of account activity. We may ask for a video, biometric or liveness identity check. A phone call may form part of verification for a refund.

Keep your registration details accurate and current. We may suspend an account while we wait for satisfactory information or while we carry out additional checks.

Account and transaction checks

We monitor accounts and transactions on an ongoing basis to detect and prevent money laundering, terrorist financing and fraud. That review may cover deposits, withdrawals, gameplay, linked transactions, payment methods, ownership or control of a payment account, changes to your account, where your money and wealth come from, and activity that does not match what is known or expected about the account.

We may screen your data against sanctions lists and politically exposed person lists. Transactions that look unusual or suspicious, whether attempted or completed, may get an internal review. Where the law requires it, we may report suspicious transactions to competent authorities.

Cookies and browsing details

When you visit or interact with Fastpay, cookies and similar technologies may collect browsing and technical details. Examples are your IP address, the browser you use, identifiers of your device and the page that sent you to us. Service providers and analytics partners may give us aggregated demographic or usage insights.

Advertising and performance cookies help measure engagement, registrations and campaign results. We do not share directly identifiable data, such as your name or e-mail address, with advertising partners. Third-party providers may combine cookie data with information they already hold, and their own privacy and cookie terms govern that processing.

Processing and retention

Personal data and KYC records are collected, used, stored, shared and kept in line with applicable law.

Send privacy questions to [email protected].